Products purchased on angeliquedevil.com are sold directly by AN.DEV. Srl, an Italian company with its registered office in Via Gian Battista Brocchi n. 2, 20131 Milan (Italy), Milan Companies Register, N.I./VAT No. C.F./P.IVA 05994960960. 
The offer and sale of products on the site angeliquedevil.com are governed by these General Sales Conditions.
The General Sales Conditions may be periodically updated; those published at angeliquedevil.com at the moment of the order check out are considered effective and binding.

Please read all of the sales terms and conditions carefully before proceeding with your purchase. 

Purchase methods

For every product chosen there is a description shown with a picture and the product main characteristics, for example: colour, size and unit price. 
The pictures and colours of the products offered for sale on angeliquedevil.com may not correspond with the actual items depending upon the Internet browser and/or monitor used: AN.DEV. Srl is not responsible for any inaccuracies due to a particular computer configuration or its malfunction. 
For more information on the products, contact the Customer Service e-mail address: info@angeliquedevil.com.

Product availability

The products offered for sale and their prices are those specified on angeliquedevil.com. If the item is no longer available due to the simultaneous purchase by many clients, an order cancellation email will be sent. 
AN.DEV. Srl may change the items offered for sale on angeliquedevil.com and its pricing at any time and without advance notice. 

Price of product 

The price of each item is given in Euros: including tax (VAT) and not including shipping costs. 
Shipping costs will be specified before payment is made and calculated according to the merchandise destination. Any import duties on the purchase will be demanded by the FedEx courier with a communication before the delivery.

ORDER 

Completing a purchase order implies complete and absolute knowledge of these general sales conditions and their complete acceptance. 
Orders can be made upon registration and/or creation of a personal Customer account. Please remember to read carefully the Privacy Policy and the Sales Terms and Conditions. 
Orders are made by following the paths and instructions indicated on the site. 
Purchases of items offered for sale on angeliquedevil.com can be made by customers/clients who are of legal age and who are acting in their own behalf. 
The sale and/or distribution of items purchased on angeliquedevil.com is forbidden. 
AN.DEV. srl reserves the right to evaluate the acceptance of orders received. 
AN.DEV. srl will communicate with the Customers via email if it is not possible to accept their order. 

Order confirmation 

At the time the purchase is concluded, the Customer will receive written confirmation of the item ordered and the amount to be paid, indicating the price of the product and the shipping cost. Any import duties on the purchase will be demanded by the FedEx courier with a communication before the delivery.
AN.DEV. srl will send further confirmation of the order via email along with the product delivery times. 

Payment methods 

Order payments are made only in Euros. 
AN.DEV. srl accepts the following credit and debit cards: Visa, MasterCard, Maestro, Moneta, Via/electron, JCB. 
It is possible to pay with PayPal selecting this option during the check out procedure. 
Items ordered are considered to be the property of AN.DEV. srl until the entire purchase price is collected. 

Access and transaction safety

For payments angeliquedevil.com uses SETEFI and PAYPAL technology.

SHIPPING POLICY 

Shipping methods 

Information on the shipping methods and costs are specified at the time of purchase. Shipping costs are the Customer's responsibility and are charged to their credit or debit card at the moment of the purchase. Any import duties on the purchase will be demanded by the FedEx courier with a communication before the delivery.

Shipping costs 

All purchases shipped to addresses in Italy are delivered using the courier TNT. For all other destinations it is used the courier FedEx. We do not ship to post office boxes.
The following table illustrates the shipping costs for the different destinations: 

Duties and taxes

Prices on the website are shown with VAT included. During the check out procedure, the Customer will identify which Country is the destination for the merchandise. This information will be used to calculate the possible Customs Duties of the Country. The total invoice paid during the purchase process includes the price of merchandise and transport. Any import duties on the purchase will be demanded by the FedEx courier with a communication before the delivery.

Delivery times

After the order is placed the delivery times for the items are as follow:

Italy 4-5 working days
Europe 4-5 working days
Rest of the world 4-5 working days

Deliveries are securely processed by FedEx and TNT.
All orders will be delivered by our carrier TNT or FedEx, from 9 am to 5 pm, Monday to Friday excluding holidays and will require a signature upon receipt.
As we are unable to redirect orders once your items have been dispatched please ensure you provide a suitable shipping address for the specified delivery items.
At the moment of the shipping AN.DEV. srl will communicate to the Customer via email the TNT or FedEx shipping number.
Please inform us of any address changes before shipping. 
If the merchandise was already shipped the destination cannot be modified. 
Items may also be delivered in partial shipments: in that case, only the price of the items shipped and the shipping costs for those items is charged. If a partial shipment is necessary, it will be communicated via email. 
Delays that are more than 10 (ten) working days must be quickly pointed out to info@angeliquedevil.com and within 30 (thirty) calendar days from order confirmation. 

Shipping status

The Customer can follow the shipping status on the TNT and FedEx sites by inserting the shipping number. 
The web page gives the exact, updated movements of the shipment. 

Receiving merchandise 

To guarantee the safety of the shipment, the courier requests the "receipt" signature of the addressee at the moment of delivery; if this is not possible, the merchandise is not delivered. 
If, upon delivery, the exterior of the package seems damaged, the Customer must open the package in the presence of the courier. 
We suggest checking the merchandise upon delivery and verifying that the quantity of items delivered corresponds with what was ordered and that the packaging is intact, not damaged or otherwise altered. Any anomalies must be noted in writing on the courier's packing list. 
Delivery problems must be quickly pointed out to info@angeliquedevil.com and within 30 (thirty) calendar days from order confirmation. 

Insurance 
All packages shipped are insured against theft/loss and damage from the moment in which they are entrusted to the courier for shipment, up until delivery. 
If upon delivery the packaging is damaged, we advise refusing the merchandise or indicating on the packing list that a damaged package was accepted. 
Once delivered to the specified address and collected, the merchandise is no longer insured. 

RETURNS AND EXCHANGES 

If the products are not satisfactory, a reimbursement or exchange can be requested. 
The returns and exchanges conditions are as follows: 

Returns procedure 

The merchandise purchased may be returned within 10 days from the delivery date. AN.DEV. srl reserves the right not to accept returns made after this time. 
AN.DEV. srl refunds the entire cost of items returned by the Customer as long as they are accompanied by a return authorization issued by AN.DEV.  srl. 
Reimbursement is credited to the same credit card or debit card used for the purchase.
To proceed with the return process you need to request an authorization by emailing info@angeliquedevil.com specifying which item(s) you are returning and explaining the reason of return.
Wait for the return authorization issued by AN.DEV. srl before returning the item. Unauthorized returns will not be accepted. The return will be accepted only if this procedure is followed carefully.
Please put inside the package the e-mail with the return authorization.
Products are to be returned in their original packaging in order to guarantee that they are not damaged during shipping.
Make a return is easy using our free collection service. 
Free collection does not apply to items returned from a different country to the original shipping destination. 

Returns from Italy

Please use the prefilled TNT voucher inside the package. Print the Authorization and the proforma return invoice attached to the e-mail sent you by AN.DEV. srl and then book a free collection contacting TNT.

Returns from Europe and from the rest of the World

Once you receive the Authorization and the proforma return invoice attached to the e-mail sent you by AN.DEV. srl, you can email to info@angeliquedevil.com the date and the hour for the picking up. AN.DEV. srl will email the necessary information to go on.
You’ll be notified by email once your return has been received and processed.
Reimbursement for the price of the items will take place within 15 days of the date in which AN.DEV. srl receive the product returned under the conditions specified. 

Return Conditions

Products to be returned must not have been worn, used or damaged. They must have all the Angélique DeVil tags and the safety seals must still be intact. 
Intimate items and swimwear must be tried on over underwear and without removing the protective adhesive strip. If the adhesive strip was removed or the items wrinkled, the return will not be accepted and it will be returned to the Customer. 
Returns that do not correspond to all of the required conditions will not be accepted. 
The return must be sent to Angélique DeVil - Servizio Clienti - Via Cerva, 2 - 20122 Milano (Italia). E-mail: info@angeliquedevil. 

Exchanges 

It is only possible to exchange an item purchased with another similar item of a different size or measure within 10 days of the delivery date and if available. 
AN.DEV. srl reserves the right not to accept returns made after this time.
In order to exchange items, an exchange request must be sent  via email to info@angeliquedevil. Wait for the exchange authorization issued by AN.DEV. srl before returning the item. Unauthorized exchanges will not be accepted.
Please refer to the “Returns procedure” section.
The return of the item has no shipping costs. 
Specify the new size/measure, following the return procedure conditions. If you wish to exchange with another item, we advise requesting a reimbursement or proceeding separately with a new purchase. 
Substitute items will be shipped to the Customer via courier with no further shipping costs. Anyway if you are based outside the EU, shipping is free but you will need to pay duties and taxes on the replacement item.
Perfume and cosmetic are not exchangeable.  

Defective merchandise 

Products are considered defective if they are received damaged or show inherent flaws. 
An exchange for the defective item may be requested within 10 days of delivery, following the procedures for Returns/Exchanges. 
In such cases, AN.DEV. srl will change the defective item with an identical one, if available, or repair it if possible. 
Return a defective item has no shipping costs.
If the replacement or the repair of the item is not possible, AN.DEV. srl will refund the entire cost of it, included shipping costs when the item is faulty originally. 

Gifts returns 

In case of products purchased and sent as gifts, the right to return must be exclusively exercised by the Customer and not, in any circumstance, by the receiver of the gift, by following the procedures for Returns/Exchanges. 
It is understood that the product integrity is a fundamental requirement in order to exercise the right to return. 

Reimbursements 

If the Customer is not satisfied with the product received he may exercise the right to return it within 10 days of the delivery date.
Please refer to the same shipping means for the items as explained in the paragraph Returns/Exchanges. 
Reimbursement for the price of the items will take place within 15 working days of the date in which AN.DEV. srl receive the product returned under the conditions specified. 
New credit will be made to the same credit card or debit card used by the Customer for payment  and will exclude shipping costs (with the exception of faulty items).
Perfume and cosmetic are non-refundable.
If your order has been sent to a destination outside EU, customs duties and sales taxes are non-refundable. 

LEGAL NOTES AND CONDITIONS OF USE 

The angeliquedevil.com is managed by AN.DEV. srl. 
Access and use of this site requires that these General Conditions and the Privacy Policy have been read, understood and accepted. 
AN.DEV. srl can update the General Use Conditions and the Privacy Policy at any time. 
By using angeliquedevil.com the Use Conditions and the Privacy Policy are accepted as published on the site. 
The current Use Conditions and Privacy Policy can be consulted at any time.

Safety and personal data 

AN.DEV. srl has adopted safety measures to protect data and personal information from undue access or use. 
Bank data is neither registered nor saved on angeliquedevil.com but is instead saved in a secure database by the bank chosen by AN.DEV. srl and which appears on the page of the transaction at the end of the commercial transaction. The bank is not acquainted with the purchase made and your shopping is kept totally confidential. 
Even though AN.DEV. srl has adopted all possible precautions for guaranteeing the safety of personal data, please be aware that sending data over the internet is never completely secure and that any information sent on line could be gathered and used by those other than the intended recipient. 
The Privacy Policy covers the treatment of personal data communicated to AN.DEV. srl through the site, angeliquedevil.com.
AN.DEV. srl can modify, supplement and/or rectify the Privacy Policy at any time. 

Intellectual property 

All content on the site angeliquedevil.com (drawings, illustrations, photographs, text, graphics, descriptions, brands, images, videos) is the exclusive property of AN.DEV Srl or a usage license has been granted to AN.DEV. Srl. 
The reproduction, distribution, publication, circulation, copying, modification or selling by any means, either totally or in part, of the contents of angeliquedevil.com is strictly forbidden.
The trademark "Angélique DeVil" and all other brands, logos and domain names related to it, both registered and not registered, represented on angeliquedevil.com are the exclusive property of AN.DEV. Srl.
The reproduction, circulation, modification and use of the trademark Angélique DeVil and all other brands, logos and domain names related to it is forbidden for any reasons except in the case of prior and explicit written consent from AN.DEV. Srl. 
Material may be printed only for personal and non-commercial use. 

LIMITS OF RESPONSIBILITY - WARRANTY EXCLUSIONS 

AN.DEV. srl uses secure technologies, but cannot guarantee that:

• the site angeliquedevil.com is free of viruses or other damaging programs;

• the information available on the site angeliquedevil.com is complete and up-to-date 

The site angeliquedevil.com may contain some imperfections and AN.DEV. srl does not guarantee that they will be corrected.
angeliquedevil.com and its contents are supplied "in the state in which they are found" and "according to availability".
By using the site, the User takes responsibility for all the risks related to its use and assumes the full responsibility for any unsuccessful use, loss of data and/or costs required for technical help and repair of the hardware and/or software used in relation to the site. The User also agrees to not hold AN.DEV. srl responsible in any manner for any damaged caused by use of the site or related to it. 

Applicable law and jurisdiction 

These Conditions are regulated by Italian law and are in Italian language.
For any controversy, the Court of Milan is the exclusive jurisdiction.